Guest Reviews

The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.

5.0

27.04.2012

MALCOLM, BARNSLEY

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
superb as usaul many thanks woods coaches

Response:
Dear Mr Little, Thank you for your positive response. I am glad to be able to inform my team about your wonderful time at Ramada Ostend. I hope whenever you decide to come to Belgium again you will consider our hotel for accommodations. Best regards, R. Poissonnier, General Manager

5.0

21.04.2012

christopher, east molesey

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
we stayed in 4 hotels on our ntour of Belgium and Holland yours was not only the best in terms of facilities and comfort but best value as well---thanks for being there

Response:
Dear Mr Phipps, thank you for taking the time to let us know about your experience at our hotel. We are delighted you enjoyed your stay with us and we sincerely hope to welcome you again at the Ramada Ostend in the near future. Kind regards,R. Poissonnier, General Manager

5.0

18.01.2012

Werner, Vienna

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:

Response:
Dear Mr. Callebaut, first of all thank you for the time that you have taken to fill in this review. I am very happy that you had an enjoyable stay in Ramada Ostend. I will share these score with my team and hope to be able to welcome you in the future. Best regards,R. • Dear guest, first of all thank you for the time that you have taken to fill in this review. I am very happy that you had an enjoyable stay in .. . I will share these comments with my team and hope to be able to welcome you in the future. Best regards,R.Poissonnier,General Manager

4.0

12.01.2012

Renaat, Vilvoorde

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
een klein nazicht van de badkamer/ kranen zou nodig zijn. verder..... doe zo verder SUPER

Response:
Geachte Mevr Debruyne, Eerst en vooral wil ik u bedanken voor de positieve feedback die u aan ons hebt gegeven betreffende uw verblijf in Ramada Ostend.We nemen uw opmerking dan ook zeer ernstig, en maken er zeker werk van om onze badkamers onder handen te nemen. Maar ik ben blij te zien dat mijn team er alles aan doet om onze gasten een aangenaam verblijf te geven. Ik hoop u bij een volgend bezoek persoonlijk te mogen verwelkomen.Met gastvrije groeten, R. Poissonnier,General Manager

5.0

11.01.2012

Anne-Marie, Brecht

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
een uitstekend hotel !!!!

Response:
Geachte Mevr De Belie, Ik wil u van harte bedanken ,voor de feedback die u hebt gegeven met betrekking op uw verblijf in Ramada Ostend. De uitstekende score die u hebt gegeven zal ik zeker aan mijn Team doorgeven ,dit geeft hen dan altijd de motivatie om zo verder te werken. Ik hoop u bij een volgend bezoek persoonlijk te mogen verwelkomen in Ramada Ostend.Met gastvrije groeten, R. Poissonnier, General Manager

4.0

19.12.2011

marleen, ruiselede

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
heel vriendelijk personeel, nette kamers en exellent ontbijt.

Response:
Geachte Mevr Derudder, Eerst en vooral hartelijk dank voor het invullen van onze tevredenheids onderzoek. Het doet ons enorm veel deugd te zien dat u ervan hebt genoten, ik zal zeker het compliment doorgeven aan mijn team, dit is altijd leuk om te horen. Wij kijken uit om u in de nabije toekomst terug te mogen verwennen in ons hotel Ramada Ostend.Bij deze wens ik u en uw dierbaren een prettig eindejaar en een gezond en gelukkig 2012! Met gastvrije groeten, R. Poissonnier, General Manager

3.0

19.12.2011

Richard, Gillingham

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
This was the 7 th stay going back to 1993 - as in December 2010 the break was for my sister's birthday (thanks for the champange at breakfast even if a day early!) so think next trip to you will be back at a somewhat warmer time of year! Richard Gilham

Response:
Dear Mr Gilham, thank you for taking the time to let us know about your experience at our hotel, we are very please to have you as a regulair guest. We are delighted you enjoyed the Champange, the next time on the correct day!We looking forward to see you in the Summer time in Ramada Ostend. Kind regards, R. Poissonnier, General Manager

4.0

13.12.2011

Kevin, Leeds

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
First Class staff who made our stay very enjoyable. Will definitely stay again.

Response:
Dear Mr Nicholson, thank you so very much for your positive feedback on our hotel. I have especially enjoyed reading that you have appreciated the friendliness of our staff.That is one of our main priorities at Ramada Ostend ,I will share these comments with my team and hope to be able to welcome you again in the near future.Kind regards,R. Poissonnier, General Manager

4.0

09.12.2011

w.g.m., maastricht

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
hello,we have stayed two nights in the ramada hotel and we are very satisfied.The location is exellent.The people at reception and the bar are very friendly.We asked for a smoking room and we get it.Thank you very much for it!!!!!The room is cosy and nice.the bathroom is a little bit small but clean and oke. You can make coffee or tea at your room.Breakfast is till 11'oclock and is very nice.Fresh and good with a lot of good things.A good beginning of the day.You can walk very easy to the city and very easy to the beach.Again thank you very much for everything and we will come again.

Response:
Dear Mr Emonds, first of all thank you for the time that you have taken to fill in this review. I am very happy that you had an enjoyable stay in Ramada Ostend. I will share these comments with my team and hope to be able to see you when you are back in our hotel in the future. Best regards,R. Poissonnier,General Manager

3.0

17.11.2011

LUC , HEUVELLAND

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
aangenaam verblijf gehad en voor herhaling vatbaar

Response:
Geachte heer Bartier, Eerst en vooral hartelijk dank voor het invullen van ons tevredenheidsonderzoek. Het is de betrachting om onze gasten een aangenaam verblijf te geven,het doet me plezier dat u het naar uw zin had, en vooral dat het voor herhaling vatbaar is . Mijn team en ik kijken uit naar uw volgend bezoek aan Ramada Ostend. Met gastvrije groeten R. Poissonnier, General Manager

1 2 3 4 5 6

Check Availability

Arrival:
Departure:
Rate Code: